Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

Dermatology phototherapy clinic at Dr Gray's hospital

Posted By nile710

"Dermatology phototherapy clinic at Dr Gray's hospital"

About: Dr Gray's Hospital / Dermatology (Skin Conditions)

(as the patient),

- The clinic usually runs on time, which is good

- The ladies in the reception area are really helpful. They try hard to make sure my appointment is booked at a time that works well for my transport arrangements because I rely on taxis and lifts to get to and from my appointments.

A special plea:

- Please could someone oil the mechanism on the automatic doors on the physiotherapy waiting room? If you are sitting waiting the noise is very distracting, and the doors swing open every time someone passes by (even if they are not coming in)

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Liz Tait, Professional Lead for Clinical Governance, NHS Grampian 12 years ago
We are preparing to make a change
Liz Tait
Professional Lead for Clinical Governance,
NHS Grampian

Submitted on 20/06/2012 at 11:16
Published on Care Opinion at 11:25

Thanks you for taking the time to write and tell us about your positive exepriences at the Dermatology clinic in Dr Gray's. It is good to hear that you have been well looked after in relation to your appointment times for the clinic. That really is patient centred care.

I'm sorry about the squeaking doors and I have already sent an email to the department to ask them to speak to the estate staff to get this fixed. I know how annoying some noises can be but I guess the staff never notice it so thank you for bringing it to our attention.

I wonder if the central heating dries out the lubrication on the hinges and I'm wondering if there are other areas in the hospital sufferring the same problem but I'll take this forward myself and see what we can do to rectify this.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k