"9 months and still waiting for an appointment"

About: Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus Nottingham NG7 2UH

Posted via nhs.uk 6 years ago

I was unable to attend a TMJ appointment in December , due to ill health . The receptionist , who unfortunately is not the friendliest of those
I have spoken to / seen on my visits , was short and said an appointment would be sent in the post . 9 months later I am still waiting . This comes after having one appointment being changed 5 times by the service ! .

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Nottingham University Hospitals NHS Trust - Queen's Medical Centre Campus

Submitted on 12/08/2019 at 14:20

Published on nhs.uk at 15:06

Thank you for your feedback. I’m so sorry to hear that you are still waiting to hear about your appointment and that the service you received clearly fell short of what we would expect for our patients. I’d like to look into this for you and to arrange for someone from the department to make contact with you to discuss your appointment. Please could you contact the Patient Experience Team on 0115 924 9924 ext 66623 or email QMC.PET@nuh.nhs.uk so we can get more information and resolve this for you at the earliest opportunity.
Kind regards
Anthony Harbottle
Patient Experience Officer

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