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"The team were absolutely amazing"

About: Pilgrim Hospital / Gynaecology

(as the patient),

For a lot of women, going for a smear test can be a worrying time. When I received the letter saying abnormal cells had been found I immediately started to get anxious. The letter informed me that the hospital would be in touch to arrange an appointment for a colposcopy and sure enough, the next day a letter arrived with my appointment. I had never been to the Pilgrim Hospital before, having only recently moved to the area. My husband came with me for support as I was absolutely terrified.

 We were greeted by a lovely volunteer who gave us directions to the department we needed. The ladies in the women’s health department were absolutely fantastic. They were friendly, welcoming and I knew straight away that I was in safe hands. The doctor and nurses at my appointment were very informative about the procedure I was going to have and what would happen next. My anxiety was quite high but the ladies chatted to me during the procedure which helped calm me down. It felt like we were long term friends having a natter over a coffee- they really helped to distract my attention from what was going on “down there”! 

After the procedure was complete the ladies offered me a coffee and a chance to look at the aftercare leaflets. The colposcopy team were absolutely amazing and made my first visit to the Pilgrim Hospital a less scary experience. 

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Responses

Response from Ellen Ewer, Cervical Screening Provider Lead & Trust Lead Nurse Colposcopy, Hemswell Clinics, United Lincolnshire Hospitals NHS Trust 5 years ago
Ellen Ewer
Cervical Screening Provider Lead & Trust Lead Nurse Colposcopy, Hemswell Clinics,
United Lincolnshire Hospitals NHS Trust
Submitted on 21/08/2019 at 08:17
Published on Care Opinion at 10:21


Dear Catlady84,


Thank you so much for your positive comments regarding Pilgrim Hospital and our colposcopy service. In all our colposcopy services, we realise it can be a very worrying time for women receiving an abnormal result and attending the colposcopy clinic.

All our staff pride themselves on delivering a high standard of care, attending to each individuals needs. It is lovely to hear that you were welcomed, cared for and could relax as much as possible with friendly, professional, informative staff. I am glad we were able to give you the utmost support in this "scary experience".

Please be assured your comments will be shared with the whole team. Thank you once again for your feedback, it is very much appreciated.

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