Had pre med in March 2019 still waiting for an appointment for operation, rang pain management reception, left 4 messages and didn’t get a call back for several days, was told appointment would be with me soon, 5 weeks later still no appointment, left messages to receive a call back 8 days later still waiting. When I have attended the clinic the receptionists are at the desk and looking at their own mobile phones or making cups of tea/coffee. How can they go this long without checking messages and returning calls? Changes need to be made it’s unacceptable how the reception is run, the patients are in pain and need the required help, they are waiting in limbo for other appointments and further help.
"Pain management department"
About: The James Cook University Hospital / Pain Management The James Cook University Hospital Pain Management TS4 3BW
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