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First class service

Posted By Retep G

"First class service"

About: Pilgrim Hospital / Gastroenterology

(as the patient),

From the time I entered the ward to the time I was allowed to leave, I was treated with the utmost courtesy and respect. Everyone who saw me greeted me. I was informed of the procedure and given the opportunity to ask questions. The young lady performing the procedure (Yvonne) and the staff were so kind and reassuring.

After the procedure, I was monitored and cared for. I was offered a hot drink and a biscuit. My dear wife came to the ward to take me home.

Throughput the whole experience, I cannot commend enough the professionalism and personal care I received. 

It was honestly "First Class Service". 

Thank you to everyone for the excellent care and respect I was personally given.

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Responses

Response from United Lincolnshire Hospitals NHS Trust 4 years ago
United Lincolnshire Hospitals NHS Trust

Submitted on 20/08/2019 at 10:31
Published on Care Opinion at 10:31

Thank you for telling us about your experience and I am pleased everything went so well. All staff are aware that a visit to Endoscopy can cause patients concern due to the nature of the procedures that are undertaken. I know they always try their best to help alleviate these concerns by being caring and considerate.

Take care and thank you again and please be assured I have shared this with the endoscopy team who will be really pleased to read it, especially Yvonne.

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