"Having a Polypectomy"

About: Grantham & District Hospital / Gynaecology

(as the patient),

My story began at the end of December 2018 when I noticed some slight 'post menopausal bleeding' and mentioned it to my GP. She gave me a 2 week referral to get checked at Grantham hospital. I was given a very quick appointment (by telephone) for a few days time.

This first appointment was sadly disappointing. The doctor said I 'should' have had a scan first (which makes sense now, but I didn't know that, certainly not then, plus this was the appointment I had been given). They said they would 'try and take a sample' but (of course - now I know having had the procedure done later) didn't even have a Hysteroscope in which to perform a (camera) investigation and biopsy, so they actually did nothing (apart from a very quick examination)! (apparently they had also written on my notes that I 'couldn't tolerate the procedure' which made me angry because that was simply not the case - there WAS no procedure that occurred!!) I don't know if the doctor was just placating me given that I was there - but (of course) without a scan they would not have know what to look for or what to have taken a biopsy of!). Not their fault I hadn't had a scan of course - but not mine either. That appointment was 'wasted' time for the NHS and would have been better given to someone else. 

The doctor then said they would refer me for a scan 'within 2 weeks' but (apparently) forgot to do so, so, after 2 weeks I rang to get an appointment for the scan myself, which was then quite quick (and extremely professionally handled). So all of this took nearly 5 weeks from my original GP referral. I then needed a hystoscopy to see what was going on and to take biopsies of my womb (it was discovered I had a Polyp). That was delivered very professionally (different doctor) and all concerned were excellent. I then had a very long wait to get the results (I was told '2  -3 weeks') and 'phoned weekly to chase (at least 8 weeks). The Medical Secretary I called was brilliant all the way through, but it was difficult to get hold of any information.This was the worst part, the waiting and worrying and chasing. It would have been better to set my expectations lower and tell me I wouldn't hear for at least 8 weeks. Finally the results came through (all clear) verbally at first, followed by a letter 2 weeks later and I was advised I needed a Truclear Polypectomy 'in due course'. That letter came through 04.19 and I finally had that little op this weekend on 08.19 (with one weeks' notice by letter. All the letter said was the date, time and location - no information about the actual procedure, but I looked it up myself) - which was a great experience at Lincoln Hospital - the Consultant and Team were fantastic.I can only heap praise on them!

 I would say that my overall experience has been overly long and unnecessarily confusing and worrying. A total of 7 months start to finish, of course I do appreciate that my case was non-urgent (but I didn't know that for a long time), and that I am just a number in an extremely stretched and busy profession. I feel that if I hadn't've been able to speak up for myself and to make the calls I did to get the whole thing moving, I may still be waiting for my scan!

However, when I did get to see Consultants (except for the very first doctor) and healthcare professionals they were all absolutely amazing, put me at my ease and did a fantastic job. So 'big tick' for all the people involved (except one!) and 'thumbs down' for lack of communication and speed. I completely understand the pressure that everyone is under however, so don't wish to sound ungrateful or overly negative- this is simply about trying to provide some feedback (which is mostly about poor communication) but at the same time to recognise and thank the people working through all of the red tape and admin who have been great, and very professional. I do appreciate the people involved.

Responses

Response from Debbie Richards, Gynaecology Outpatients Sister, Trust wide, United Lincolnshire Hospitals NHS Trust

Thank you so much for leaving your very valuable and detailed feedback. As a team we are passionate about delivering a high quality compassionate and patient centred service for those who are referred to our clinics.

I am pleased to hear that you found the health professionals that you came into contact with were professional, and understanding and that you felt the procedures you required at Grantham and Lincoln Gynaecology Outpatient clinics were delivered expertly by the team. However, I was disappointed to read that your experience was not as straight forward as anticipated and that clinic appointments and results may have been affected by poor communication, and not as stream lined as we would like. I would like to look at your case in more detail if possible so that we can ensure that we learn from this and try and ensure that in future these sorts of delays can be avoided if at all possible.

If you would like me to do this and are willing to give me your details to allow me to access your records, I would appreciate it if you could contact the medical secretary at Grantham who you found helpful during this process, or me directly via the switchboard so that I can ensure we learn from your very valuable feedback.

On behalf of the whole team – thank you so much for taking the time to leave your kind comments and constructive feedback – it really is appreciated.

Regards

Debbie

  • Lilly789 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

Update posted by Lilly789 (the patient)

Thank you Debbie, your response is very much appreciated and I would be very happy for you to have my details so that you can investigate. I must stress however that I am in no way making any sort of formal complaint. I only wanted to highlight that I felt collectively we may have been able to save extra stress on the NHS and me!:-)

I will give you a call, thank you.

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