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Compassionate treatment

Posted By Basil

"Compassionate treatment"

About: General practices in Lanarkshire

(as a relative),

My wife has just had knee surgery and had to visit the nurse at Woodstock Medical Centre to check her wound after 10 days.

I had to borrow a wheelchair from the centre to transport my wife to the nurse.

The nurse had all the qualities of an excellent nurse. She made my wife totally relaxed and after checking and replacing the wound dressing, she opened all the wheelchair unfriendly doors and helped my wife into the car. She then took the wheelchair back to the centre.

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Responses

Response from Rick Edwards, Service Manager Surgical & Critical Care, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Rick Edwards
Service Manager Surgical & Critical Care, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 02/08/2019 at 07:33
Published on Care Opinion at 07:33

picture of Rick Edwards

Dear Basil,

Thank you for taking the time to share your experience of attending the Woodstock Medical Centre. It's really gratifying for staff to hear when their professionalism and deication is recognised and valued.

GP practices are independent contractors and aren't licenced to use Care Opinion so you won't receive a direct response from them, but I'll be sure to pass on your kind words to the Practice Manager to share with the nurse directly.

I wish your wife well with her ongoing rehabilitation.

Kind regards

Rick

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Update posted by Basil (a relative)

Thanks. Although located within Woodstock Medical Centre, the nurse was a treatment room nurse employed by NHS Lanarkshire. However reception staff were also compassionate and located a wheelchair for us.

Response from Monica Bone, Team Manager, Integrated Community Support Team & Treatment Rooms, NHS Lanarkshire 6 years ago
Monica Bone
Team Manager, Integrated Community Support Team & Treatment Rooms,
NHS Lanarkshire

Submitted on 08/08/2019 at 10:36
Published on Care Opinion at 10:43

picture of Monica Bone

Dear Basil,

Thank you for taking the time to leave your message on Care Opinion. It is really gratifying to hear such a positive story involving your wife's treatment by our staff. It is important to know that there is care and compassion as well as a sound knowledge of the treatment required post surgery. I have "tracked down" the nurse responsible for seeing your wife on that day and have passed on your lovely message to her.

I wish your wife well in her recuperation.

Thank you again.

Regards

Monica Bone

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