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"A&E (being referred from Beckenham)"

About: King's College Hospital (Denmark Hill) / Accident and emergency

I had a medical emergency ,husband contacted 111; sent us to The Beacon, no problem went striaght through with appointment, was then sent, by our own means, said to be faster! To Kings College Hospital, A & E via a letter to a particular department, though. Got there, had to wait nearly 1 hour, yes 1 hour to book in,to A&E, even though the letter was shown,then waited approx, 4.5 hours , (where in the meantime, I had passed out in A&E)we begged for a drip, as I was so dehydrated.

after 1 hour or more of passing out then my husband had to reason with the young doctor, should have been obvious, about needing hydrating. Eventually got to the relevant, luxurious department ,where there were only 2 other people, spread out on leather recliners, I joined them! Then another hour for a junior doctor/intern? to come ask some questions, then told

I was being sent to have an MRI scan and then be put on the ward to have a procedure tomorrow. Got on ward, no food except bread, was not given a gown until 10.45 after asking several times, let alone anything else. No sleep, the staff (except one lady, laughing & joking loudly, apparently goes on all the time. Next morning once they decided I didn’t really need the procedure, 2 people stood over the bed telling me to wait in the patient room as they wanted the bed & the other patient was there, No warning, as I was told it would take a couple of hours, so not to worry to arrange transport. This whole experience was dreadful, absolutely dreadful.

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Response from King's College Hospital (Denmark Hill) 5 years ago
King's College Hospital (Denmark Hill)
Submitted on 08/08/2019 at 22:05
Published on nhs.uk on 10/08/2019 at 03:41


I am so sorry to read about your experience at King's and thank you for sharing your views.

If you would like to talk in a bit more detail, I would be very happy to have a conversation as this is how we learn to improve on things that you mention.

It would be helpful to have a bit more details so that I can ensure that your comments are shared with the right people.

Feel free to call or email. jessica.bush@nhs.net or 020 3299 4618 Head of Patient Experience

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