"Sickline Issues - Staff Service"

I am writing this to complain about a member of staff  in my local GP Practice.

They have shown zero interpersonal skills and their manner in communicating has been hostile at best. They disconnected my call when trying to explain my circumstances and refused to email across my sickline - to a secure NHS email address (which they stated is the only email addresses they can send sicklines to) - because they thought by putting in a specific subject heading that I requested it would be going to a third party.

The Dr this staff member spoke to apparently agreed that the sickline wasn't to be emailed across - meaning I had to drive sore still from my operation and while on heavy pain medication to pick it up. When I tried to explain this the response was 'Well if your sickline is stating your fit for work then you should be fit to drive.' not only is it not their place to comment, I ended my sickline earlier as I also have annual leave booked in to cover my recovery period - original sickline was dated several extra weeks. This member of staff showed absolutely no empathy and actually agreed that they had came on the phone with backup due to the fact I was asking for the sickline to be emailed in order to avoid a second journey to the  surgery, especially since I would have to do this myself while in pain.

This actually all occurred after I had already sent my partner in to the surgery earlier in the afternoon to pick up the sickline, only for him to be told 'they'd misplaced it' and to then be sitting for 30 minutes while the receptionist was meant to be dealing with it, only for them to have moved on and started serving other patients.

The way this was handled in my opinion is shocking and I felt the need to feed this back because I don't imagine I'm the only patient treated this way towards and doubt I'll be the last.

Thanks,