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Care Opinion

Patient Stay

Posted By Uhw6

"Patient Stay"

About: University Hospital Wishaw / Care of the Elderly (Wards 9-12)

(as a volunteer/advocate),

Ward10. Bed not comfortable, nurses very kind, rushed off there feet, feel sometimes there's a we wait for help, eg toilet...sometimes 20mins wait....food edible..potatoes & mince....soup very good....been kept up date with the care plan. Likes open visiting

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Responses

Response from Janice Miles, Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw, NHS Lanarkshire 4 years ago
Janice Miles
Senior Nurse, Older People Services & Outpatient Services, University Hospital Wishaw,
NHS Lanarkshire

Submitted on 02/08/2019 at 11:41
Published on Care Opinion at 11:41

picture of Janice Miles

Dear Uhw6

Thank you for posting on behalf of the patient.

I am pleased to note that you found the nurses to be very kind and that they kept you up to date on your care plan. We aim to ensure that patients are fully involved in decision making in their care/treatment and it is excellent that this is happening.

I will pass on your comments to our catering department on the food and that the soup was particularly good.

I apologise re your wait at times for the toilet but note that you found the nurses were extremely busy, however this is not the standard of care we would expect and I will discuss this with the ward team

Thanks again for your comments

Regards

Janice

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