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Coming 4 minutes late to my doctors appointment

Story from nhs.uk

"Coming 4 minutes late to my doctors appointment"

About: Woodroyd Medical Practice

Immersive Reader

My appointment was at 9:20 I arrived at 9:24 the reception lady said I’m late & need to asked the doctor if he wants to see me the doctor wanted to know why am I late told him I was stuck in traffic and then the doctor said I have to wait if a patient misses his appointment then he will see me if they don’t he can’t see me I was 4 minutes late when my husband came he had to wait 11 minutes for his appointment my appointment was on the 25/07/19 so was my partner

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Responses

Response from Woodroyd Medical Practice 5 years ago
Woodroyd Medical Practice

Submitted on 25/07/2019 at 10:48
Published on nhs.uk at 12:06

Immersive Reader

I am sorry you are unhappy with your visit to the surgery today. Patients are required to arrive on time for appointments to allow the surgeries to run smoothly. Any patients arriving late are marked as arriving into surgery and it is up to the clinicians discretion as to whether a patient is seen or not. The GP was happy to see you however you would have to wait which you declined to do.

I hope you can understand if every patient arrived 5 minutes late the last patient of the surgery would be seen over an hour late and we try extremely hard to maintain a waiting time of under 15 minutes when possible.

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