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A little fractured finger tip, and the toaster is now in the...

Posted By Nicgh9

"A little fractured finger tip, and the toaster is now in the bin!"

About: Royal Hospital for Children (Glasgow) / Accident & Emergency

(as a parent/guardian),

Our 3 year old daughter spent some time at A&E tonight after getting her finger jammed in her toy toaster. It was stuck for quite a while & she was very distressed & we couldn’t fix the situation on our own. All of the staff at A&E were lovely, we were taken quickly & the doctor was so lovely with her (can’t remember her name sorry). The 2 ladies at x-ray were also great & the receptionist who booked us in as well. Our girl was delighted to see her x-ray & enjoyed her ice lolly (thank you). A little fractured finger tip, and the toaster is now in the bin! 

Think it’s really important to highlight what a great job all of the staff do!

Thank you!

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Responses

Response from Pamela McGoldrick, Senior Organisational Development Advisor, Women & Children's Services, NHS Greater Glasgow and Clyde 4 years ago
Pamela McGoldrick
Senior Organisational Development Advisor, Women & Children's Services,
NHS Greater Glasgow and Clyde

Submitted on 23/07/2019 at 17:24
Published on Care Opinion at 17:24

picture of Pamela McGoldrick

Dear Nicgh9

Thank you so much for taking the time to share your feedback on Care Opinion.

I am really sorry to hear about the injury your daughter received whilst playing with her toys and understand how distressing this must have been for her and for you. It is lovely to hear, however, about the great care that you received from colleagues in the Emergency and X Ray Departments. I will share your feedback with the teams in these departments and I know they will be delighted to receive this.

I hope your daughter is back at home feeling better now and that her injury heals well.

Best wishes

Pam

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