"The 'urgent' waiting list is 8 weeks"

About: Solihull Hospital / Ophthalmology Solihull Hospital Ophthalmology Birmingham B15 2TH

Posted by Hellium (as a service user), 6 years ago

Following routine eye test due to severe headaches, I was an urgent referral to ophthalmology at Solihull Hospital who confirmed that I had papilledema and referred me for an urgent scan. The scan revealed I had intracranial hypertension.
Ophthalmology have requested an 'urgent' referral to neurology and are monitoring my sight as I am at risk of permanent sight loss in my right eye.
In the meantime my symptoms are getting worse. Its affecting my work and I constantly feel ill. Pain killers do not help.
I have found out today that the 'urgent' waiting list is 8 weeks. Bit of a contradiction in terms! Hardly urgent!

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Solihull Hospital

Submitted on 22/07/2019 at 13:52

Published on nhs.uk at 14:07

Responded: 22.07.19
Dear Hellium
Thank you for taking the time to post your comments regarding Solihull Hospital.
I am extremely sorry that your experience was not satisfactory.
If you would be willing to provide further details, we can then advise the appropriate management team of your experience so they can make any necessary improvements.
You can contact a member of the Patient Relations Team on 0121 424 0808 or you can email your concerns to uhb-tr.Complaints-ConcernsandCompliments@nhs.net who can then look into your concern and give you some feedback.
Kind regards
Patient Experience Team

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