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"As enjoyable as ever"

About: Stoke Mandeville Hospital / Clinical haematology

(as a service user),

I attended the clinic today to have a number of blood samples taken, in line with my ongoing care.

At first, they struggled to find a suitable vein from which to take the sample.  After numerous attempts, he had to admit defeat.  Overly apologetic, so I explained to him that I used to be a Phlebotomist myself and that we all have our good and bad days.

One of the other Phlebotomists then had a go and again failed to get a sample on the first two attempts.  Finally, they took a deep breath, found a suitable vein in the back of my right hand and ha-presto, the job was done and dusted.

We all had a really good laugh about it and I reassured them that they had always succeeded where the HCA, even one of the Qualified Nurse Practitioners, at my GP Practice always couldn't manage to get a sample at all.

I just want to thank both staff members for their pleasant manner and for making my visit as enjoyable as ever.  There are a credit to the hospital staff.

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Responses

Response from Buckinghamshire Healthcare NHS Trust 4 years ago
Submitted on 12/08/2019 at 11:05
Published on Care Opinion at 11:05


Dear Sir/Madam

Thank you for taking the time to share your very positive experience at Stoke Mandeville Hospital. We are delighted to hear that you are happy with the care you received from our dedicated staff at what would have been a difficult and sensitive time for you.

Please be assured your lovely words of praise will be passed on the Phlebotomy team for their attention.

Once again many thanks for your kind feedback, comments such as yours are always gratefully received.

Anthony Banton

bht.pals@nhs.net

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