"It is impossible to get an appointment"

About: Maylands Healthcare Maylands Healthcare Hornchurch RM12 4EQ https://www.maylandshealthcare.co.uk/contact1.aspx

Posted via nhs.uk 6 years ago

I have always had a problem getting an appointment here. I always stay on the line in the queue then I get cut of when I'm one to go. The way the staff speak to you is not needed and more appointments need to become available.

Story from
nhs.uk

Do you have a similar story to tell?

Responses

Maylands Healthcare

Submitted on 04/04/2019 at 14:01

Published on nhs.uk on 18/07/2019 at 14:08

Dear patient
We have recently had a new telephone system installed which should improve your experience whilst contacting the surgery to make an appointment.
We offer an online booking system where appointments are available to book in advance from 6pm each evening (please contact reception to register for this facility).
Going forward we will be making 25% of our appointments bookable online, we will advertise on our website when this is due to start.
We thank you for your feedback as we are always looking at ways to improve the services we provide for our patients.
If you wish to discuss further then please contact our Complaints Manager.
Thank you

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.

Navigation
Shortcut Help	?
Go to Home	g + h
Go to Tell Your Story	g + t
Go to About Us	g + a

Text size

Theme

Language

It is impossible to get an appointment

"It is impossible to get an appointment"

Responses

Keyboard Shortcuts

Opinions
Next Response	j
Previous Response	k