"Rude, Lack of Ownership and Failure of Service..."

About: The Lordship Lane Surgery

Always rude and out of line, the receptionists at this surgery lack training and the skill let alone basic human decency to carry out the role they are trusted with. Bearing in mind that surgeries adhere to regulations by the ‘Care Quality Comission’ the lack of quality and the failure of care at the surgery is totally absurd! You get messsges telling you they are now closed, and to call back Monday to Friday between 9 & 5 when you are calling at 1pm in the day; you then attempt to address the concern and you are persistently declined any actual help in finding a resolution. You speak to them about appointments, they booked incorrectly and you are met with raised voices, aggressive looks and an aggressive body language; even when waiting on a cold day you ask for a little heat or warmth in the waiting room and you are not even responded to. I’m sorry but being in a customer facing role means you are to be able to actually provide a service. This surgery really isn’t, abd it has been going on for a number of years without any reprise fir the staff involved. Despicable!

Story from nhs.uk