"New triage system"
About: General practices in Lanarkshire General practices in Lanarkshire
Posted by Concerened east kilbride (as ),
There is a new triage system place at Calderglen Medical Practice which requires you to tell the receptionist why you need to see the doctor. As a result I was prescribed antibiotics without seeing or speaking to the doctor which did not solve the problem. After a follow up call for an appointment a doctor called me and prescribed further antibiotics. These have still not resolved my problem but I am reluctant to call for a third time as I feel I am just being fobbed off despite having an underlying life-limiting condition.
I believe it is intrinsically wrong for people to be required to discuss with the receptionist intimate or embarrassing health problems. In the past I would have described the service from this practice as exemplary I would now describe it as extremely poor.