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Brilliant Treatment, Patient Centred Care

Story from nhs.uk

"Brilliant Treatment, Patient Centred Care"

My Psychotherapist showed great compassion and empathy and did his very best to provide me with effective care. As an individual with long term OCD I was sceptical but he was competent and I received great care and treatment. I have nothing but praise for Canada House in my experience other than a breach of trust and misinterpretation from a Mental Health nurse prior to seeing my Psychotherapist but that situation was dealt with swiftly and effectively

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Responses

Response from Canada House 5 years ago
Canada House

Submitted on 30/07/2019 at 09:46
Published on nhs.uk at 10:06

Dear Sherry,

Thank you for sharing this feedback about the support you received from your psychotherapist at Canada House which we will ensure is shared with the team there.

It is gratifying to know how helpful you found this support, and that an earlier difficulty had been resolved to your satisfaction.

The Patient Experience Team is keen to engage service users in service improvement activities and if you wished to get involved in any of this work please look at the opportunities we have on www.kmpt.nhs.uk/get-involved

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