"Diabetic department answer machine needs to be changed"

I regularly have to telephone the diabetic department at RAH for advice on what insulin dosages I need to take. But recently when phoning the message on the answering machine is very confusing to myself and other patients also I imagine.  The message says "the answering machine is checked daily at 9am 12 noon and, 3pm but then says please allow 24 hrs before someone gets back to you this message is very confusing when it says messages checked daily. I would kindly ask if the message could be looked into as it's very confusing when a nurse does not reply to you throughout the day