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"Experience at Bexley Wing St James Leeds"

About: St James's University Hospital / Urology

(as the patient),

Having been diagnosed with prostate cancer I began radiotherapy treatment at the above in June 2019.

Like most people being told they have cancer, this came as a shock & some concern as to the treatment required - & the eventual outcome.

I have been amazed at the ambience at Bexley Wing, at the pleasant environment &, especially the staff members there.

From day one I was always greeted with a smile & a cheerful 'hello, how are you today' from every member of staff I came into contact with.  My treatment was mostly on time, each stage carefully explained & there was a good selection of books & magazines to pass the waiting times.

The facilities were good but it was the staff that made the difference in what could have been a depressing experience in ones life. They were all cheerful, helpful  & pleasant.  Thanks & well done all!!

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Responses

Response from Tracy Richardson, Patient, Carer and Public Involvement Officer, Leeds Teaching Hospitals NHS Trust 4 years ago
Tracy Richardson
Patient, Carer and Public Involvement Officer,
Leeds Teaching Hospitals NHS Trust
Submitted on 06/08/2019 at 10:57
Published on Care Opinion at 10:57


Thank you so much for taking the time to write to us with your wonderful and kind comments.

I am very happy to read that we the care you received throughout your stay with us was efficient and professional and that you felt that the staff were cheerful, helpful and pleasant all times.

I have taken the liberty of sharing your words of support and encouragement with the matron for radiotherapy and asked that this is shared with all the team. I know that all the staff will be delighted to know they delivered the care that met all your expectations.

Once Again, thank you so much for taking the time to write to us.

With kindest regards


Rosie
Senior Nurse
Patient Experience

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