This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Simple ways to make people happier with the service

Posted By Kaybooboo

"Simple ways to make people happier with the service"

About: Musgrove Park Hospital / General medicine

(as the patient),

I was here today and a nurse came over and explained to me that my treatment was slightly delayed due to too many people booked in at the same time.

That’s all you need, she was polite, she apologised and I knew what was happening. Simple ways to make people happier with the service. Turns out it was no longer than usual but it was nice to know. 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Alison Wootton, Director of Patient Care, Taunton and Somerset NHS Foundation Trust 4 years ago
Alison Wootton
Director of Patient Care,
Taunton and Somerset NHS Foundation Trust

Submitted on 10/07/2019 at 12:17
Published on Care Opinion at 12:17

picture of Alison Wootton

Dear Kaybooboo,

Thank you for your positive feedback and I am glad that the staff kept you well informed of potential delays in your treatment. As you say it is helpful to know what is going on and we aim that our staff do inform people of delays. It is good to hear that it is happening in practice.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Emelie James, Sister, Exmoor Ward (general medicine), Taunton and Somerset NHS Foundation Trust 4 years ago
Emelie James
Sister, Exmoor Ward (general medicine),
Taunton and Somerset NHS Foundation Trust

Submitted on 12/07/2019 at 08:06
Published on Care Opinion at 13:03

Thank you for your feedback.

As you say it is a simple thing but very important and it shows how we can make a difference with just a few words.

I will pass the message onto the General Medicine Team.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k