"Appalling care at the surgical assessment unit"

This is the second time in 4 months my daughter has been sent here by our gp , the last time we were here over 8 hours , she eventually had surgery 3 days later and We were told she would get a follow up appointment which We had to fight for through PALS. We are still waiting to see a doctor and we have been here over 6 hours so far. Communication is poor , you have to keep asking staff who are not keen to speak to you for updates and in the mean time my daughter sits here in agony , our dog gets better treatment at the vets ! And yes I will complain to PALS and probably go the local paper and they can print yet another story of the appalling care at Russell's Hall Hospital.