"Lack of Care and Help"

This service has been extremely difficult to use. When I had my first appointment the venue where it was held was completely unsuitable and unprofessional and came across as dirty and very rundown I suffer from OCD and therefore found that this made me extremely uncomfortable. I also didn't get a choice of whether I would prefer a male or female theapist and I would have preferred a female therapist. When I saw the therapist I wasn't overly impressed they spent a large amount of time filling forms and seemed to base everything on numbers instead of actually talking to me about what the problem was I felt that my problems with OCD and GAD ( previously diagnosed by CAMHS) where being trivialised and that I was being criticsed for about my anxiety and thoughts. The letters that I have received from the service have had a very aggressive undertone and the letters have trivialised generalised anxiety disorder down to worry which I though was unfair as GAD is much more than just worry. When I tried to rearrange an appointment ( a week in advance) due to something which had come up on the same date apperently the therapist manages there own diary which therefore means its extremely difficult to change appointments and the communication within the whole service seems poor. I still don't have an another appointment 4 days later. As I have to await a phone call from the therapist to change appointments.The whole system creates more unwanted stress which only increases the level of peoples anxiety and the attitude of the service seems totally wrong. I have seen mental health service before in a different area and never have I ever been treated so badly. it almost comes across like you are a bad person for suffering from anxiety or any mental health issues. Although some people may get on very well with the service I feel like its to variable and that it isn't consistent for all.