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Admitted with pneumonia

Posted By clellnico

"Admitted with pneumonia"

About: Victoria Hospital / Accident & Emergency Victoria Hospital / General Medicine

(as a service user),

My father was admitted with breathing difficulties with a diagnosis of pneumonia. The care received in A& E and ward 51 was excellent.   Ward 51 - Val and her team are an asset to NHS Fife. Professional, caring, friendly and very accommodating when visiting a family member in hospital. Overall I had confidence leaving my dad knowing Val and her team deliver such a high standard of care in such a clean and safe environment. 10/10 thank you.

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Responses

Response from Jamie Doyle, Head of Nursing - Acute Services Division (Corporate), Acute Services Division, NHS Fife 4 years ago
Jamie Doyle
Head of Nursing - Acute Services Division (Corporate), Acute Services Division,
NHS Fife

Submitted on 27/06/2019 at 17:28
Published on Care Opinion on 28/06/2019 at 10:43

Hello, many thanks for this wonderful feedback. It is lovely to receive such positive feedback. Myself and the team wish you and your family all the best.

Kindest regards

Jamie Doyle

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Response from Dr Andrew J Kinnon, Consultant and Clinical Lead in Emergency Care, Emergency Care, NHS Fife 4 years ago
Dr Andrew J Kinnon
Consultant and Clinical Lead in Emergency Care, Emergency Care,
NHS Fife

Submitted on 27/06/2019 at 17:35
Published on Care Opinion at 17:35

picture of Dr Andrew J Kinnon

Dear Clellnico

Thank you for taking the time to let us know about your Dads care at the VHK- aspects of which involved the Emergency Department. I'm delighted to hear your comments. I will let my team know of your positive feedback.

regards


Dr Andrew J Kinnon

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Response from Esther Pow, Clinical Nurse Manager, Emergency Care Directorate, NHS Fife 4 years ago
Esther Pow
Clinical Nurse Manager, Emergency Care Directorate,
NHS Fife

Submitted on 28/06/2019 at 13:38
Published on Care Opinion at 13:38

picture of Esther Pow

Dear Clellnico

I would like to take this opportunity to respond on behalf of Val and her team in ward 51 as I know that Val has been unable to due to awaiting Care Opinion responder rights. To hear care being described as excellent, professional, caring and accomodating makes me feel very proud that the team in ward 51 are able to deliver such meaningful care inclusive of family. Most meaningful to me however is that you felt confident to leave your Father in their care, which just speaks volumes. I will be very happy to share your comments with them as I know that Val and the team take great pride in delivering a high standard of care. Many Thanks for taking the time to let us know about the care you and your father received, I am sure the staff will be very satisfied to hear they have gained a score of 10 out of 10 which is high praise indeed,

I hope your father has made a full recovery

Best wishes

Esther

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