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"Every single time, the staff have been absolutely amazing"

About: Royal Alexandra Children's Hospital / Paediatric surgery

(as a parent/guardian),

My 6-year-old was in hospital for minor surgery as a day case. This is the 6th time he's had this operation (for the removal of lumps in his larynx), which unfortunately needs to be repeated every six months. Every single time we have had to do this, the staff have been absolutely amazing. Kind, supportive, friendly, understanding, clear in their explanations. From pre-op clerking to discharge, everybody -nurses, doctors, student nurses, support staff- has invariably done their best to make my very non-compliant and suspicious son as comfortable as possible. I have felt involved and respected as well as looked after. Hats off to them. With sincere gratitude.

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Response from Royal Alexandra Children's Hospital 2 years ago
Royal Alexandra Children's Hospital
Submitted on 08/07/2019 at 21:03
Published on on 10/07/2019 at 03:38

Thank you so much for taking the time to contact us, it must be a worrying time bringing your little one into hospital, I am so pleased our staff make it a little easier for you both.

I will, of course, ensure your feedback is shared with the teams, I know they will be so grateful.

With best wishes

Hannah Pacifico

Patient Experience Manager

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