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"Pain management- do not waste your time"

About: Taunton and Somerset NHS Foundation Trust

Pain management clinic in this hospital was one of choose and book services. Due to lack of previous reviews I have studied their website prior to choosing and booking. Looked good and inviting offering multidisciplinary and holistic approach to patient care, so I went along and booked. Arrived before time but the appointment has been 10 minutes late, not too much problem though. However the service provided by the facilities did not meet my expectations. I have polyarthritis and fibro alongside chronic fatigue syndrome due to chronic pain but I am trying to function as normal as possible, maintaining full time work, therefore I went there hoping to get something that could enhance my quality of life and possibly reduce my pain level. However THIS IS NOT A MULTIDISCIPLINARY APPROACH. You will see one person who cannot prescribe, but will only write a letter to your GP with suggestions and what they offer is a 8 weeks programme of complementary services like life changing regimes to change the way you think about pain as pain according to the practicioner is a thing that is in your head and if you change the way you think you will be pain free. So this appointment was a waste of time and extremely unhelpful. I went out more down than lifted with hope of feeling at least a bit better.

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Responses

Response from Charmaine Griffiths, Volunteer and Patient Involvement Lead, Patient Experience, Somerset NHS Foundation Trust 5 years ago
Charmaine Griffiths
Volunteer and Patient Involvement Lead, Patient Experience,
Somerset NHS Foundation Trust
Submitted on 21/06/2019 at 15:24
Published on Care Opinion at 15:24


Thank you for taking the time to share your experience - The Nurse Lead has asked me to post the following to you:

We are sorry that the Pain Service did not reach your expectations. If you would like to either telephone 01823 344147 or email: painservice@tst.nhs.uk to give us your details we would be happy to respond to you personally and/or you can request another appointment with the same or a different clinician. This would give us an opportunity to address your concerns and see if we are able to support you with options we have available and/or be able to signpost you to appropriate services.

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