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"Feedback about a new service"

About: Change Grow Live Cambridgeshire

(as a service user),

This, sadly, is a complaint about this service

"Change. Grow. Live." Took over the service last year. In Ely where I am based me and my peers who I know feel that have been let down in a big way.  

Broken promises, for example my keyworker has been deadly in their silence. I was experiencing a long spell of sobriety. 8 months. No word! Sadly I relapsed in a big way, gave up on my life, was hospitalised, lucky to come out alive. I have damaged myself physically and mentally.

I attempted to contact C.G.L. left messages etc, to no avail. I never heard back. To me, this is disgusting. What on earth are they here for? The silence is deafening. I never complain; I am a fair minded man but in Ely CGL have failed! And I couldn't feel more let down and discarded! They have a responsibility toward some very sick people and they have managed to take away a solid foundation.

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Response from Selena White, Team Leader Wisbech / Fenland, Cambridgeshire, Change Grow Live 3 years ago
We have made a change
Selena White
Team Leader Wisbech / Fenland, Cambridgeshire,
Change Grow Live
Submitted on 03/07/2019 at 21:06
Published on Care Opinion on 04/07/2019 at 09:34

Thank you for taking the time to post on Care Opinion. We apologise that you feel let down and would like to ask if you would meet with management to share your valued areas of feedback and together reflect what went wrong and to look at development where learning can be taken. Please Can you contact The Ely service Manager Tim Childs on 0300 555 0101 option 1.

We aim to be an accessible service and to not be able to contact the service must have been frustrating at the very least, we hear this loud and clear and that your recovery has been impacted and we would like to be able to look at how this can get back on track with our support. We would also like to talk to you to review things and make sure you have all the right support set up for the future.

We have settled into a new service with a exciting delivery model, added also a change in premises which did see some challenging times, that we have made adjustments to rectify areas of lack of communication at these times. We would like to hear if these changes have been felt back to yourself.

We always listen to our service users and review our outcomes to constantly develop and improve what we do, and this is for each person we engage, without reservation or judgement.

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