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My son

Posted By Thankful100

"My son"

About: Royal Cornwall Hospital (Treliske) / Emergency Department South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

My son was taken seriously ill in June 2019 and was brought in by ambulance and taken straight to resus. It was these staff who saved his life. He was  then transferred to the critical care ward until Wednesday. Every single one of the staff who helped my son, myself and his grandad were fantastic. They saved his life and he is doing well. Perhaps you would be able to thank the staff. Also the ambulance crew were fantastic.

I’m so lucky I have him

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Responses

Response from Jane Michell, Complaints Manager, Royal Cornwall Hospitals NHS Trust 4 years ago
Jane Michell
Complaints Manager,
Royal Cornwall Hospitals NHS Trust

Submitted on 16/06/2019 at 17:42
Published on Care Opinion at 17:42

Dear 'Thankful100',

My name is Jane and I am the Clinical Matron for Emergency Care. I would like to thank you for your very kind post. It must have been a very worrying and frightening experience for you and your son when he was so very ill, I am glad that we were able to make a difference and support you all during this time

The staff in Resus are a very dedicated and skilled team who continually work under pressure not knowing what is going to come through the door at any one time. Despite this, they remain calm and deal with everything in a professional manner so that patients are given the best chance of survival.

I am very proud of my team and I will certainly feed back your thanks to them.

I hope your son is well on the way to recovery

Kind Regards

Jane

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Update posted by Thankful100 (a parent/guardian)

I will always appreciate all the help given to us all and how professional they are. The support given to us was immense. I was lucky my son was ok.

Response from Sharifa Hashem, Patient Engagement Manager, South Western Ambulance Service NHS Foundation Trust 4 years ago
Sharifa Hashem
Patient Engagement Manager,
South Western Ambulance Service NHS Foundation Trust

Submitted on 02/01/2020 at 13:17
Published on Care Opinion at 13:17

Thank you for taking the time to share your story and I hope your son is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients and those around them when they need it most.

We would be happy to share your story with the staff involved in this instance, however, to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 261 534 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards,

Sharifa

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