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Bad attitude from receptionist

Posted By bubba123

"Bad attitude from receptionist"

About: General practices in Greater Glasgow & Clyde

(as a carer),

Telephoned Medical Practice to get my mother's test results as I always have done, and was met with "hole picking" receptionist, asking if my mother was there, all "data protection". What part of "I am my mother's full-time carer/power of attorney" don't they get? I had to shout to my mother are you okay with me getting your results - just as well my mother isn't unable to speak. I have never had any problems calling in for my mother's results before this.

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Responses

Response from Julie Craik, Patient Experience Public Involvement Manager, Patient Experience Team, NHSGGC 5 years ago
Julie Craik
Patient Experience Public Involvement Manager, Patient Experience Team,
NHSGGC

Submitted on 07/06/2019 at 11:28
Published on Care Opinion at 11:28

Dear bubba123


Firstly, thank you for taking the time to post feedback in relation to your recent experience. I am sorry to hear about the difficulties you experienced in obtaining your mother's test results and have been left feeling annoyed.

As GP's are independent contractors, I would suggest that you contact the Practice Manager who can respond to the issues you have raised. If you don’t feel comfortable contacting the Practice Manager directly, I can forward your post on your behalf. If you would like me to do so, I would be grateful if you could email me with the name of your GP surgery. My email address is julie.craik@nhs.net

Kind regards

Julie

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