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"Disappointing ED Admission"

About: Crosshouse Hospital / Accident & Emergency

(as a service user),

My husband was admitted to Crosshouse ED, the treatment he received was sub-standard to say the least, he and myself received what we felt judgemental and condescending treatment. Given that I have worked for the nhs for 20 years, I am disappointed to say that this experience was not a good one! I like to think I treat my patients with the utmost respect and dignity, unlike the treatment my husband received in this department.

I was disgusted at the judgemental attitude we received, my husband is an alcoholic, and I was asked what outcome did I expect from sending him to ED with a chronic problem..he collapsed at home, after 3 weeks of spurious diarrhoea, I told the doctor I wasn’t looking for an answer for the chronic problem, but that he collapsed and I was worried he had a cardiac event due to an electrolyte imbalance, to which the doctor said yes ok we will check his bloods, long story short, when asked if he wanted admitted, my husband replied “can I think about it for 5 minutes”

The doctor replied look we’re rammed, you don’t have 5 minutes, make your mind up.

This is totally unacceptable! As I said in the feedback. I’ve worked in the nhs for 20 years, and have never been as disrespectful as that doctor was to my husband and myself, attitudes need to change.

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Response from Claire Gilroy, Specialty Doctor, Emergency Department, University Hospital Crosshouse, NHS Ayrshire and Arran 4 years ago
Claire Gilroy
Specialty Doctor, Emergency Department, University Hospital Crosshouse,
NHS Ayrshire and Arran


Submitted on 18/06/2019 at 11:32
Published on Care Opinion at 11:32

picture of Claire Gilroy

Dear Isalee1,

First of all I would like to apologise for the delay in my response as I have been on annual leave. Thank you for taking the time to post your feedback on Care Opinion. I realise that witnessing someone you love collapse can be very distressing and to have a negative experience whilst accessing healthcare would only have increased that distress. I am sorry that this happened.

I was also sorry to read that you and your husband felt that the care received was substandard, judgemental and condescending. This is clearly not the kind of service we want to provide.

I will ensure that your feedback is presented at our morning huddle tomorrow and email it to the whole team to allow for reflection.


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