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Transport delay led to delayed operation

Posted By matarne79

"Transport delay led to delayed operation"

About: Crosshouse Hospital / Cardiology Golden Jubilee National Hospital / Cardiac Surgery Scottish Ambulance Service / Patient Transport Service

(as a relative),

My husband was in the high dependency unit for three weeks at Crosshouse hospital following a heart attack. For further treatment, an operation, he needed to be transferred to the Jubilee hospital. We were told there was a 2 hour window between 11:00 am and 1:00 pm on Monday when  he would be collected from Crosshouse Hospital.

On this basis his operation was scheduled for Tuesday morning.

However, the ambulance did not arrive until 10:40 pm. The staff on the ward chased up the ambulance several times and tried to get my husband transferred as soon as possible. It was a stressful day made more stressful not knowing what would happen with the scheduled operation.

His transfer to the Jubilee hospital was so late that the operation was then delayed till Thursday am leaving us both feeling stressed and disappointed.

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Responses

Response from Pat O'Meara, General Manager, Events, Scottish Ambulance Service 4 years ago
Pat O'Meara
General Manager, Events,
Scottish Ambulance Service

Head of Events

Submitted on 06/06/2019 at 09:47
Published on Care Opinion at 09:47

Dear Matarne79,

I was very sorry to read about this very long delay for your husband, it must have been very distressing for you both.

I would like to look in to this for you to understand why there was a delay, to explain to you what happened and to see if there is anything that can be done to prevent it from happening again.

Please may I ask you to call me on 0141 810 6101, if you wish to.

I hope that your husband is making a good recovery.

Pat

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 06/06/2019 at 16:32
Published on Care Opinion at 16:32

picture of Eunice Goodwin

Dear Matarne79,

I would like to echo Pat; I am so sorry you had this unfortunate delay. it must have been extremely stressful. I am sure Pat will be able to find out what happened.

I wish your husband a full recovery and I hope your nerves have recovered too.

Best wishes,

Eunice

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Response from Paula McPhail, Feedback and Legal Co-ordinator, Clinical Governance, NHS Golden Jubilee 4 years ago
Paula McPhail
Feedback and Legal Co-ordinator, Clinical Governance,
NHS Golden Jubilee

Submitted on 07/06/2019 at 16:18
Published on Care Opinion at 16:18

Dear Matarne79,

I am very sorry to read of your husband’s delays, causing you both disappointment and additional stress. I am sure Scottish Ambulance Service will investigate this fully for you. However, if I can be of any help, please do not hesitate to contact me on 0141 951 5951.

Regards

Paula

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