"Left feeling vulnerable and isolated"
About: NHS 24 / Breathing Space (Phoneline) NHS 24 Breathing Space (Phoneline)
Posted by Apple56 (as ),
I called Breathing Space to talk about a number of issues I have had going on in life. I have various health problems, I am disabled, and I have depression and anxiety. I cannot leave my house to do the most basic things like get food in. I feel isolated, alone, vulnerable, and that I am getting no support.
I found the call handler rude and unsympathetic. They continually argued with me that and asked who said I was vulnerable? Who said I had disabilities? Who said I was isolated?
They then told me that my physical disabilities were just my opinion, and that if what I was saying was true then I must be the unluckiest person alive. They then told me that I have a twisted mind. They said that I have a huge ego and that I feel entitled to food and support and that I don't listen to what anyone says. They said that it was time I took responsibility for myself.
I called Breathing Space because I wanted to get help and support for the way I am feeling emotionally. I now feel isolated, alone, vulnerable, and terrified. I don't think I would feel able to call them again, but I wanted to share my story here to make sure that this doesn't happen to anyone else.