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"Feeling let down by counselling service"

About: Temenos Psychotherapy and Counselling

(as a service user),

I was referred to Temenos for counselling. My first session involved me explaining what I saw as my problems and what I wanted from counselling. At my 2nd session, after filling in the assessment form, we spent the entire session talking about the problem of my irritating neighbour. At my 3rd session, the counsellor told me they thought I would be better off at Cruse as I have suffered a lot of bereavement over the past year. They told me this 3 times in 5 minutes. They also told me at that point, that I was only being offered 6-8 sessions of counselling. They handed me the contact details for Cruse and bid me goodbye.

I contacted Cruse as requested. However, assessments are only done on a Wednesday, so I have to wait until I have time available from work to go for the assessment. Then I was told there is a 4 month waiting list.

So now I am left with no support after all. I feel unsupported and scared by what I am experiencing without having someone to talk to about it.

Wouldn't it have been kinder to support me until Cruse's support kicked in? Now I am having to deal with my brother's suicide and other issues without help.

Very upsetting.

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Responses

Response from Richard Farrer, Therapeutic Counsellor, Temenos Psychotherapy and Counselling 4 years ago
We are preparing to make a change
Richard Farrer
Therapeutic Counsellor,
Temenos Psychotherapy and Counselling

Partner

Submitted on 06/06/2019 at 12:45
Published on Care Opinion at 15:51


Dear F1Dancer, We are very sorry to hear that you feel let down by our service. We are pleased to get feedback as it helps us to further improve. If you would like to call us on 01482 844038 and ask to speak to Richard we would be glad to discuss this further. I will return your call as soon as I can if I am unavailable. Alternatively you can contact Let's Talk on 01482 247111 who I know will be happy to help.

As an organisation we were not aware that Cruse have a four month waiting list. Your feedback has brought this to our attention and we will inform all our therapists accordingly. Further we will explore ways to ensure that we are up to date with the availability of any service we might recommend to our clients.

Kind regards

Richard Farrer
Partner
Temenos Psychotherapy and Counselling

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