"I'm not complaining, just a wee disappointed"

I'm not complaining, I don't want to make a fuss, I'm in my 90s and I don't have time for that, but I just want to make sure the right people are aware that my recent service by a staff member at Millport was not catered to me very well.

My walking stick is too short. I have to bend over just a little too much, that twists me and pulls me to one side - and with my double vision, that means I lose balance, its dangerous. I came in and this staff member disregarded what I said, straight up denied it, and said no its not, its perfectly good, you are walking perfectly fine. Now that's all and well, that's just their way, I've got no complaints about that. But everybody is different. I know my body, I know it better than anyone else does, and I know when I'm losing balance. All I want is another inch on my walking stick so I can get around a bit more safely.

They offered me a walker. I said I don't need it, I can't take it up and down the stairs like I can my stick, and I wouldn't need it outside the house like for the bus or anything - I'm not prepared to risk those stairs, so I am happy taking the taxi, which the stick would be much better for.

Like I say, I'm not complaining, just a wee disappointed that this member of staff was adamant that they knew my body better than me. Just rankled me a little.

Also, when I was told to go to Garrison House, they told me to be there 10 minutes early so they could talk through all the procedures and everything. They told me to bring my shoes and glasses. I did all these things, and was seen late and they never looked at the things they told me to bring, just told me 'oh, we don't need those'.

I've been thinking about it all week, and I just want the people responsible to know these things could be done a bit better.