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Care Opinion

Hospital transport via tasl

Posted By vrh

"Hospital transport via tasl"

About: Lincoln County Hospital Lincolnshire Community Health Services NHS Trust Thames Ambulance Service

(as the patient),

I waited at least 4 hours with the promise they were on their way. Unfortunately it did not transpire so I was forced to take a taxi home at the expense of £49. At this point the hospital staff did all they could to help me, but, alas I had to get home somehow. Perhaps this side of care requires some examination but not aimed at nursing staff who did their best.

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Responses

Response from Laura Renfrew, Communications & Engagement Manager, Thames Ambulance Service Ltd 4 years ago
We are preparing to make a change
Laura Renfrew
Communications & Engagement Manager,
Thames Ambulance Service Ltd

Submitted on 05/06/2019 at 15:27
Published on Care Opinion at 16:14

Thanks for this feedback and my apologies that you had to wait that time and ended up having to travel at your own expense. Your feedback is really important to us, and we'd love to be able to investigate your case so we can see if changes can be made in the future to improve your experiences and the experiences of others. For this to happen, you'll need to contact us directly.

Our PET (Patient Experience Team) can be contacted any time through email at PET@thamesgroupuk.com or between 9:30am-3:30pm, Mon-Fri on telephone number 0808 164 4696 - please do contact them as soon as possible so that we can sort this out with you.

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Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 05/06/2019 at 15:51
Published on Care Opinion at 15:51

picture of Sharon Kidd

Dear vry

Thank you for sharing your story with us and clearly there are issues which TASL need to address following the non appearance of their transport service and the expense of a taxi.

As a trust, we do not manage complaints and concerns related to TASL as this comes under the remit of Lincolnshire Community Healthcare Services Trust (LCHS) Patient Advice and Liaison Service (PALS) I would urge you to contact them so they can liaise direct with TASL with the issues you had. the team can be contacted on 0300 123 9553 or by email LHNT.LincsPALS@nhs.net

Regards

Sharon

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