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maternitu

Story from nhs.uk

"maternitu"

About: Royal Cornwall Hospital (Treliske) / Maternity

Made to feel inadequate. Left for hours with out being seen. If you ask for pain relief it takes forever. Very judgemental staff. No facilities for partners. If you don’t want to breast feed this is looked down upon. Staff just talking amongst their selfs rather than dealing with patients. More compassionate and care should be taken, over the babies and mums. Overall a very bad experience from my own midwife to then being down at Treliske. Totally put me off ever having another baby. Disappointed with the care I received from start to finish.

Should of been a happy joyful experience, which I have not felt at all.

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Responses

Response from Angela Whittaker, Lead Digital Midwife, Royal Cornwall Hospitals NHS Trust 6 years ago
We are preparing to make a change
Angela Whittaker
Lead Digital Midwife,
Royal Cornwall Hospitals NHS Trust

I manage the maternity digital information system

Submitted on 28/05/2019 at 10:52
Published on Care Opinion at 11:32

picture of Angela Whittaker

HI

Thank you for taking the time to leave your feedback and I am very sorry that your experience has made you disappointed and put off having another baby.

I would like to look into your comments in more depth so that we can understand where we have let you down and how we can improve in the future.

Could I ask that you get in touch with me direct to discuss? This could be by phone or e mail whichever is more suitable for yourself.

My contact details are angela.whittaker3@nhs.net and 01872 252684.

Once again, I apologise for your experience and I look forward to hearing from you,

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Response from Trudie Roberts, Maternity Matron, Maternity, Royal Cornwall Hospitals NHS Trust 6 years ago
Trudie Roberts
Maternity Matron, Maternity,
Royal Cornwall Hospitals NHS Trust

Submitted on 28/05/2019 at 11:25
Published on Care Opinion at 11:32

Dear Maternu

I am sorry that your maternity experience is not what you would have expected both from your own midwife or those at RCHT.

You are correct to say that his should have been a joyful experience and not one where you felt inadequate or up set. As there are little personnel details in your account please contact myself or Angela the matrons to discuss further to enable us to discuss the way you feel with the staff members personally.

Kind regards

Trudie Roberts Community Matron Maternity Trudie.roberts1@nhs.net

Angela Whittaker Acute matron Maternity Angela.Whittaker3@nns.net

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