"Pharmacy Medway"

I would like to ask the staff to be more accurate with the waiting time to collect perscriptions. I was told 40mins as were many others, and I waited 1hr 25mins! ! ! another lady waited 2hours.. The screen saying when perscription was ready, wasnt working most of the time. This resulted in many people going to the collection window to find out if it was ready. The collection window is the area that the staff manage to avoid all eye contact! Please give more accurate waiting times. Why does it take so long to distribute the medications? ? Patients were getting very fustrated in waiting area, many could be avoided if we were told correct collection times. This has happened numerous times for us, and seems to be getting worse