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"Excellent care"

About: Lincoln County Hospital / Clinical haematology

I attended the Hospital today for a blood test and would like to thank the phlebotomist, for the way she looked after me. I am a very difficult patient to get blood out of and sometimes it has taken almost an hour to find a good vein. She was very patient and warmed my hands up before locating a vein and actually getting blood. Congratulations to her and many thanks for being such a kind and considerate person.The only negative side to going to haematology is that it always takes more than an hour so every time we go it costs us £4.20 to park the car, after driving for 15 miles each way. We believe that the car parking fees should be per hour and not go from 1 hour to four hours.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 2 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 24/05/2019 at 10:59
Published on Care Opinion at 10:59


picture of Sharon Kidd

Thank you for your lovely comments and excellent feedback following your recent appointment in clinic 7.

I will make sure that all of the staff are aware and I know they will be delighted by your comments especially the phlebotomist who skilfully managed to take your blood despite your bad veins.

I am very pleased to read that you had a positive experience delivered by caring staff.

Regards

Sharon Kidd, Patient Experience Manager

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