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"Welcoming staff at HARP"

About: Ayrshire & Arran Community Services / HARP (Heart and Respiratory Patients)

(as the patient),

I was welcomed by nurse Lindsey who asked me questions about my lack of ability and explained how a 10 week course with HARP would hopefully help me to get about better.  She then introduced me to physiotherapist Cathy who would be involved in the exercise classes.

Both ladies were so friendly and welcoming that I felt sure that they would help me to become more mobile through exercise.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 2 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 03/06/2019 at 16:32
Published on Care Opinion at 16:32


picture of Eunice Goodwin

Dear Fatstew,

Thank you for taking time to post this. This service gets such wonderful feedback on this site so I am absolutely sure you are correct in your assessment.

Please feel free to update us on your progress after your 10 weeks at HARP. In the meantime, I will pass this on to the team. I am sure Lindsey and Cathy will really appreciate and value your kind feedback.

Best wishes,

Eunice

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