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Care Opinion

Deep neck abscess

Posted By A grateful NHS user

"Deep neck abscess"

About: Royal Blackburn Hospital / Ear, Nose and Throat

(as the patient),

I have been very happy with the care I have received when admitted  to the Royal Blackburn. The nurse on the surgical admission ward was one of the most kind  gentle caring people I have ever met.  I cannot remember her name but both her at the ENT doctor on duty were two of the best medical staff I have been treated by.

Following on from this stay another ENT problem has been flagged up so, I am now under the care of that unit and have just been in the Royal Blackburn today for day surgery. The nurse Adele and the student Angeela were both very kind and respected my dignity in a caring and compassionate  manner. My consultant Mr. Morar  has the best bedside manner I have experienced and communicated wonderfully with me explaining things in such a kind way.

In fact all the staff I have been cared for by have been amazing people and I cannot fault any of it.   

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Responses

Response from Royal Blackburn Hospital 4 years ago
Royal Blackburn Hospital

Submitted on 16/05/2019 at 10:29
Published on nhs.uk at 11:07

Thank you for taking the time to tell us about your recent visits to the Surgical Admission Ward and ENT Department at Royal Blackburn Teaching Hospital following a deep neck abscess.

It is lovely to receive such positive feedback regarding the care and service you received during your visits and we are delighted to pass this on to the staff who will very much appreciate your comments as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your experience then we would really value this so that we can try to make it like this for every patient visiting our hospitals and using our services.

You can either contact me (Sarah Ridehalgh) on 01254 734471 or by email at patientexperience@elht.nhs.uk.

Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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Update posted by A grateful NHS user (the patient)

Please edit to read my consultant is Mr Morar not Morse.

Regards

Debra Smith

Response from Sarah Ridehalgh, Patient Experience Facilitator, East Lancashire Hospitals NHS Trust 4 years ago
Sarah Ridehalgh
Patient Experience Facilitator,
East Lancashire Hospitals NHS Trust

Submitted on 17/05/2019 at 08:08
Published on Care Opinion at 13:20

Thank you for the clarification that you saw consultant Mr Morar.

I will ensure this information is passed on accordingly.


Thank you again for commenting and best wishes.

Sarah Ridehalgh

Patient Experience Facilitator

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