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Attending endoscopy unit

Posted By Ashie

"Attending endoscopy unit"

About: Pilgrim Hospital / Ear, Nose and Throat

(as a relative),

We felt uninformed during our time in the unit. My husband was taken through an hour and a quarter before he was attended too, and he felt forgotten due to nobody informing him why he was waiting for so long. I was waiting for him and was feeling anxious because was not keeping me informed. We feel that communication was lacking.

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Responses

Response from Sharon Kidd, Patient Experience Manager, Patient Experience, United Lincolnshire Hospitals NHS Trust 4 years ago
Sharon Kidd
Patient Experience Manager, Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 20/05/2019 at 16:02
Published on Care Opinion at 16:02

picture of Sharon Kidd

Dear Ashie

Thank you for sharing you story with us. From what you have described there was a clear communication breakdown between staff and you & your husband. From your story, I don't know the exact location your husband was on at Pilgrim so I can't share it with the relevant team. If you cold let me know by emailing me at patient.experience@ulh.nhs.,uk I will immediately share your feedback with them.

Regards

Sharon

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