About: Sheffield Health and Social Care NHS Foundation Trust

So recently my partner has been having a very difficult time mentally.. So the degree has even left to end his life...He has repeatedly sort help even after being told he would be contacted by the mental health team.. Yet this never happened. He's spoken to Samaritains,Calms,Sheffield helpline,111,999 and has even contacted IAPT and the mental health themselves.. Recently things have reached a point of

NO FAITH OR TRUST in the service.. This was due to recieving a Text from his GP to contact them to then be informed that the out of hours team had seen and spoke with him and made a refurral to the GP hence the GP's contact.. The promblem is the team NEVER saw or spoke with him!!!!! How can a service that is supposed to be there to help be so dishonest and damaging????

Instead of helping they have made things worse!! My partner who had tried asking for support from the "Professionals" will nolonger even entertain the thought of speaking to them.. And I myself am so angry at the lack of well anything from the service... Thank you for failing so badly...

If I could have left NO STARS then I would have.

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Story from nhs.uk


Response from Julie Homer, Senior Operational Manager, Emotional Wellbeing Service & Single Point of Access Service, Sheffield Health and Social Care NHS Foundation Trust

I am sorry to hear about your partner’s difficulties this must be a distressing time for both of you. It appears that you have attempted to access help, but that something has gone wrong and that there has been some miscommunication along the line.

The Out of Hours team are a caring bunch of people who diligently attempt to contact service users. They routinely offer support to people in crisis and try to positively engage service users. That said, if they have given the wrong information to you or your GP I apologise unreservedly.

I would urge you or your partner to contact SHSC with your mental health difficulties on either 0114 226 3636 in office hours or 0114 271 6310 out of office hours and weekends.

We are also happy to be contacted to find out more about what went wrong and to see if we can improve things for the future.

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