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"Great support and understanding"

About: University Hospital Monklands / Emergency Department

(as a relative),


Fantastic staff in the accident and emergency department in the afternoon and evening when my father was admitted. Dr Joe was excellent, concerned supportive and calming. 

Staff attitude

Staff attitude

Super friendly male nurse took excellent care of my mum as well as dad putting everyone at ease. Nothing was too much trouble and though it was so so busy his attention and caring was first class and much appreciated 

Staff skills

Staff skills


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Responses

Response from Gavin Dolan, Senior Nurse - Medical Directorate, University Hospital Monklands, NHS Lanarkshire 6 years ago
Gavin Dolan
Senior Nurse - Medical Directorate, University Hospital Monklands,
NHS Lanarkshire
Submitted on 07/05/2019 at 13:43
Published on Care Opinion at 14:05


picture of Gavin Dolan

Dear Good Outcome,

Thank you very much for leaving such lovely feedback on the Care Opinion platform. Joe is one of our Advanced Clinical Practitioner trainees and I will be sure to pass on this feedback directly to him.

I am also delighted to hear that the whole team contributed so well to your parents experience - I will also pass this information onto our Senior Charge Nurse who will in turn, share this with the staff.

Best wishes,

Gavin

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