"My Sister Maggie"

About: Kilbryde Hospice / Inpatient Care

(as a relative),

My sister Maggie was diagnosed with stage 4 lung cancer in January without previously having shown any signs of that disease. Despite time spent in different hospitals, the cancer was too far advanced to allow any invasive treatment and so we explored the available hospice options.  

Following family concerns about the standard of care at a Glasgow hospital, it was an absolute relief to be under the care of the Kilbryde Hospice. This started at the initial meeting with Sine to discuss getting Maggie into the hospice, and extended from the reception & administration team through to nursing and clinical support, and the entire organisation in fact.
On each visit to the hospice you are warmly greeted by welcoming smiles, and in order to get through to the rooms, there is a security door where you have to be buzzed in, which adds to the overall feeling of safety being afforded to your family member.
Myself and other family members would often stay overnight and the hospice provided a z-bed so that we could sleep in Maggie's room to be by her side. All family members are shown great respect and care during visits, and this continued for the overnight stays, where the team made sure we were always comfortable, and kept fed and watered.
A special word of thanks to Zarah in the nursing team who noticed a slight change in my Maggie's breathing early one morning that signalled my sister was slipping away. This allowed us time to alert other family members so that we could all be by her side.
There are too many other staff members to thank individually for the care shown to Maggie and our family during the 3 weeks she was there. Rest assured they are in our hearts.

Responses

Response from Margaret Mary Cowan, Clinical Services Manager, Kilbryde

picture of Margaret Mary Cowan

Dear Wee Brother

Thank you for sharing the story of your sister Maggie's care at Kilbryde Hospice on Care Opinion. I can see that the speed with which Maggie was diagnosed, treated and ultimately referred to Kilbryde must have been difficult for Maggies, you and the other family members to comprehend. I was very glad that our Care @ Home Specialist Nurse, Sine, was able to assess Maggie at home before referring her to our new In-patient Unit allowing Maggie and the family some relief.

As you mention, our team is many and varied and I'm delighted that you were greeted with "welcoming smiles" and you were treated with "great respect and care". I imagine this can make such a difference during such a sad time.

I will certainly feed back your kind comments to Zarah. Her actions in alerting the rest of the family to Maggie's imminent death allowed all of them to present which will be of comfort to them in the coming months and years.

I will pass on your comments to the entire team - both the staff in the Inpatient unit and those working behind the scenes. Your positive feedback will give them a great boost.

Thank you again

Kind regards

Margaret Mary Cowan

Clinical Services Manager

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
;