"visit afte 111 call"

About: The Royal London Hospital / Accident and emergency

I was travelling in London and became ill. Following a call with 111 I was told to go to Royal London Hospital ground floor. When I arrived the main reception had no idea where a 111 booking would be so I went to the next area and they said go to a and e. I queued there and they said they don't communicate with 111 but take a seat and they will deal with me. I found the reception staff not the most friendly but the nurse who I saw first and my lady doctor were excellent. I waited around 3 hours in the end.

I guess in summary it seems strange that the process I had to follow was not simpler but in the end I got the treatment I needed.

More about:

Story from nhs.uk

Responses

Response from The Royal London Hospital 13 months ago
The Royal London Hospital
Submitted on 01/05/2019 at 14:24
Published on nhs.uk at 15:06


Thank you for taking time to contact us with feedback regarding your experience in A& E at Royal London Hospital. We would like an opportunity to discuss your concerns in detail and request that you contact our PALs team at Royal London on 0203 594 2040 or email rlhpals@bartshealth.nhs.uk

We look forward to hearing from you soon

Kind regards

Faith

PALs & Complaints Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful