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"We were treated with nothing but kindness."

About: Forth Valley Royal Hospital / Ambulatory Care Forth Valley Royal Hospital / Endoscopy and day care

(as a relative),

My 79 year old father attended Larbert Hospital for an endoscopy.  From checking into the ambulatory care unit to discharge less than one hour later, we were treated with nothing but kindness.

The male nurse who checked my father in was lovely and explained everything very well and my dad assured me that the team who were within the treatment room were extremely kind, compassionate and took time to explain to him what was happening throughout his procedure.  This team included a registrar, Consultant and several nurses.  My dad opted to have this done with local anaesthetic spray rather than IV sedation and he encountered no problems with that. 

I'd like to offer my sincerest thanks to the whole team for making a slightly anxious man and his daughter feel reassured and well looked after.

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Responses

Response from Susan Cowan, Staff nurse, Endoscopy, NHS Forth Valley 4 years ago
Susan Cowan
Staff nurse, Endoscopy,
NHS Forth Valley
Submitted on 07/05/2019 at 10:49
Published on Care Opinion at 13:45


Thank you for taking time to provide feedback from your recent experience.

We appreciate that attending for an endoscopy procedure can be an anxious time for people and for their families. It is reassuring that you felt you and your father were well cared for during your time in the department.

Staff within the unit do work hard to ensure the patient experience is as comfortable as possible. I will share your feedback with the team.

Regards

Susan Cowan

Staff Nurse

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