"Admitted to prep room."

Bathroom

Environment

Toilet

Was admitted to Crosshouse with chest pain and was moved from A&E to ward only to discover it was the ward prep room - there was no access to toilet or shower facilities. I was given a large brass bell as a buzzer and told to ring if I had any chest pain.

There was no oxygen facilities in this room and during the nite nursing staff were coming in and out for pat slide. On the one occasion I did have chest pain it took them 15 mins to respond and by then it had eased with using gtn spray twice.

And even as I was told it would be ok to shower and use toilet, I had use a 6 bedded room. I was overlooked at meal time.

I eventually got moved after 2 days to another but 3 months later I was readmitted with same symptoms and put in same room again with the same issues.

Room

Noise

Staff attitude

Cleanliness

Treatment

Calling for help

Reception