"I really appreciated such a good service"

About: Victoria Hospital / Endoscopy

(as the patient),

My GP referred me for an endoscopy and I expected a 6 week anxious wait.  Was called within days to check if I could take a cancelled appointment a few days later.  What an efficient way to manage appointments!  Attended today and saw Dr Hadoura.  Very efficient, matter-of-fact approach.  Took detailed history and explained procedure carefully and explained what she was doing and what to expect throughout.  Wonderfully reassuring nurse with her hand on my back (sorry, I cannot remember your name, which is terrible).  

Thankfully a reassuring diagnosis and a much appreciated "Hope we won't see you again" at the end.  Would like to celebrate with a glass of wine but, thanks to the leaflet I was given, I know that's not a good idea ...

Thank you.  I really appreciated such a good service on the NHS. 

Responses

Response from Siobhan Mcilroy, Senior Charge Nurse, Urology (Diagnostic Treatment Care, Planned Care, NHS Fife

picture of Siobhan Mcilroy

Dear Thelma1, thank you for taking the time to feedback. I am happy to hear to received such a quick appointment and that you had a positive experience and a reassuring diagnosis. I will pass on your comments to the Ear Nose and Throat team and I am sure they will be delighted. Thank you.

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