"The terrible phone on the day for an appointment service"

About: General practices in Ayrshire & Arran

(as other),

Having to phone London Road Medical Practice on the day to make an appointment in hopes you'll get one is a diabolical service, honestly the likelyhood of someone unable to get an appointment on that day and the taking the actions they feel necessary with the lack of help, it may cause people like myself who have a variety of serious mental health issues to think they can't get the help they need or like they are being brushed off, I know for a fact I've certainly felt like that when I can't get an appointment on the day, I understand there's more than just me that need help, yet what if people are incapable on such short notice to go into a GP on that day? They need to wait till 8: 30am to then sit on the phone for maybe an hour or 3 to possibly get an appointment? there are some GP practices that need to change they way they give out appointments so that they can prevent drastic situations that could come from the lack of help they can actually provide.

Responses

Response from Laura Harvey, Quality Improvement Lead - Person Centred, Customer and Staff Care, Nursing Directorate, NHS Ayrshire and Arran

picture of Laura Harvey

Dear BarbsNStuff

I am sorry to hear of the issues you have encountered whilst trying to obtain an appointment with your GP practice.

I have contacted our Primary Care Team for their advise and will be happy to provide some further feedback in relation to your concerns once I have spoken to them.

If you wish me to contact you directly, please get in touch. You can give me a call on 01292 513610 or email me on; Laura.harvey@aapct.scot.nhs.uk

Best wishes

Laura

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