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"Communication"

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a relative),

Communication, it just does not happen within our NHS, after combined assessment and being moved to a ward, in combined assessment they know that the patient is vegetarian, needs tablets crushed, needs high risk mattress. On thickened fluids, nurses need training, stage two fluid, seen it so thick you could cut it with a knife. Cot sides are up for a reason and when loved ones visit and both cot sides are down, feet on a pillow to protect heels but patients own repose boots are on the window ledge. Ask to see a nurse in charge and on occasions that doesn't happen. I'm told hospital is the best place to be when ill but when the family gets that feeling that the person is at risk then something is badly wrong 

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Responses

Response from Nicola Gemmell, Patient Experience Co-ordinator, Acute and Diagnostic Services, NHS Dumfries and Galloway 4 years ago
Nicola Gemmell
Patient Experience Co-ordinator, Acute and Diagnostic Services,
NHS Dumfries and Galloway
Submitted on 24/04/2019 at 11:23
Published on Care Opinion at 14:39


Dear vexed,

Thank you very much for taking the time to share your experience. I am disappointed to hear of your concerns. If you would like to discuss this with us directly and allow further investigation please contact the Patient Experience Team on 01387 241690 or dumf-uhb.acutecomplaints@nhs.net

Regards

Nicola

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